Complaints and appeals

DRAFT for owner approval. Clause 23 below is quoted from our published Terms and Conditions.

How to complain or appeal

Complaints about a Service or a Report may be lodged through the Company’s complaint form at ttilabs.net/complaint-form , or in writing to the address in Clause 27, and are handled under the Company’s documented ISO/IEC 17025 and ISO/IEC 17020 complaint-handling procedure. A Client may appeal a technical decision under that procedure before invoking Clause 25.

Lodge a complaint: online complaint form

Source: Terms and Conditions, clause 23

Questions

Questions about a complaint or appeal: marketing@ttilabs.net