TERMS AND CONDITIONS

For Testing, Inspection, Certification, Advisory Services, and Use of www.ttilabs.net

Issued jointly by Textile Testing International and Tti Testing Laboratories (Pvt) Ltd., trading together as “Tti Labs”

Last updated: 24 Aug 2026

These T&C consolidate, and supersede, the separate “Terms & Conditions for Testing” previously issued individually by Textile Testing International and by Tti Testing Laboratories (Pvt) Ltd. They apply to every quotation, Application, Sample submission, Report, and other Service provided under the shared “Tti Labs” brand at any of the Company’s Lahore, Karachi, Faisalabad, or Sialkot locations, and to use of the ttilabs.net website itself.

PART A — DEFINITIONS AND INTERPRETATION

1.  Definitions

In these Terms and Conditions (“Terms”), the following words have the meanings set out below.

“Tti Labs” means the shared trading name, brand, and website (www.ttilabs.net) under which Textile Testing International and Tti Testing Laboratories (Pvt) Ltd. jointly offer their Services. Tti Labs is a trading style and is not, of itself, a separate legal entity.

“TTI” means Textile Testing International.

“Tti” means Tti Testing Laboratories (Pvt) Ltd., a private limited company.

“Company,” “we,” “us,” and “our” mean TTI and/or Tti — specifically, whichever of the two entities has issued, or is issuing, the relevant quotation, invoice, Application, Test Requisition Form acknowledgement, or Report to the Client. Because TTI and Tti operate jointly under the shared Tti Labs brand, from common premises, under common accreditations, references to “the Company” apply equally to both unless a specific clause names one entity only. Where both are jointly engaged on a single Application, “the Company” means both, jointly and severally.

“Client,” “you,” and “your” mean the person, firm, company, or agent requesting or making use of the Company’s Services.

“Services” mean the testing, inspection, verification, certification, sampling, consultancy, training, and related services offered under the Tti Labs brand, including without limitation textile and apparel testing, leather and footwear testing, PPE testing and certification, environmental testing, restricted-substance and chemical/analytical testing, petroleum and petroleum by-product testing, inspection and verification services (including status checks, sample evaluation, in-line inspection, during-production inspection, final random inspection, post-delivery inspection, and supervision of loading), and sustainability and compliance advisory services.

“Sample” means any material, product, garment, specimen, or item submitted to, or drawn by, the Company for the purposes of the Services.

“Report” means any test report, inspection report, certificate, or other written finding issued by the Company, whether in paper or electronic form, including Reports issued or made available through the Customer Portal.

“Application” or “Test Requisition Form” (“TRF”) means the order, requisition, or instruction — whether submitted on paper, by email, or through the Customer Portal — by which a Client requests Services.

“Customer Portal” means the Company’s online client system at etrf.ttilabs.net, used to submit requisitions, track Samples, and retrieve Reports.

“Website” means www.ttilabs.net and its subdomains.

“Accreditation Body” means the Pakistan National Accreditation Council (PNAC) and other members of the International Laboratory Accreditation Cooperation (ILAC) or the Asia Pacific Laboratory Accreditation Cooperation (APLAC), the U.S. Consumer Product Safety Commission (CPSC), EPA Punjab, PSQCA, OGRA, and any other body recognising the Company’s accreditations from time to time.

“Confidential Information” has the meaning given in Clause 21.

Note on similar short names: “TTI” (capitalised) refers only to Textile Testing International. “Tti” (title case) refers only to Tti Testing Laboratories (Pvt) Ltd. These are two distinct, separately constituted legal entities that share a common origin, common premises, common accreditations, and the common “Tti Labs” brand — which is why their short names are so similar. Each defined term in this document should be read strictly as set out above, and should not be treated as interchangeable with the other.

2.  Interpretation

2.1  Headings are for convenience only and do not affect interpretation.

2.2  Words importing the singular include the plural and vice versa; words importing a gender include every gender.

2.3  “Writing” and “written” include email and submissions made through the Customer Portal, unless a specific clause requires a physical signature.

2.4  References to a statute include that statute as amended, re-enacted, or replaced from time to time.

2.5  If there is a conflict between these Terms and a specific written agreement signed by a Director of TTI or Tti (as applicable) and the Client, that signed agreement prevails to the extent of the conflict.

PART B — WEBSITE TERMS OF USE

3.  Acceptance of These Website Terms

3.1  By accessing or using the Website, you agree to be bound by Part A and this Part B. If you do not agree, please discontinue use of the Website.

3.2  If you go on to request or receive Services, Part C also applies to that engagement.

4.  About Tti Labs

4.1  Tti Labs has provided testing, inspection, and certification services in Pakistan for close to three decades. The Company is an ISO/IEC 17025 accredited testing laboratory and an ISO/IEC 17020 accredited inspection body, and was the first laboratory approved by the U.S. Consumer Product Safety Commission (CPSC) for consumer-safety testing in Pakistan.

4.2  The Company’s head office and main testing facility is in Lahore, with liaison offices in Karachi, Faisalabad, and Sialkot, and international reach through its strategic partner Modern Testing Services, spanning 17 countries and 22 laboratories.

4.3  Affiliated businesses — Tti Inspections (Private) Limited (operating ttiinspections.com) and Tti Food Labs (operating ttifoodlabs.com) — are separate legal entities offering inspection and food/agriculture testing services respectively, under their own accreditations and, where applicable, their own terms of service. References to “the Company,” “TTI,” or “Tti” in this document do not extend to those affiliated businesses unless stated otherwise.

5.  Permitted Use of the Website

5.1  You may use the Website to learn about the Company’s Services, request quotations, submit enquiries, and access the Customer Portal, for your own legitimate business purposes.

5.2  You must not: use the Website for any unlawful purpose; attempt to gain unauthorised access to any part of the Website, the Customer Portal, or the Company’s systems; interfere with security features (including reCAPTCHA); scrape, harvest, or systematically extract Website content; or introduce malware or other harmful code.

6.  Intellectual Property

6.1  “Tti Labs,” “TTI,” “Tti,” associated logos, accreditation marks, the design and content of the Website, and the format and layout of Reports are owned by, or licensed to, the Company and are protected by applicable intellectual-property laws.

6.2  You may view, download, and print Website content for your own legitimate business purposes. You may not use the Company’s name, marks, or accreditation logos in your own marketing, packaging, or advertising, or represent that the Company endorses your products, without the Company’s prior written consent.

7.  Customer Portal Accounts

7.1  If you register for the Customer Portal (etrf.ttilabs.net), you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

7.2  You must notify the Company promptly at marketing@ttilabs.net if you suspect any unauthorised use of your account.

8.  Third-Party Links and Sister Companies

8.1  The Website links to third-party platforms the Company does not control, including its customer-feedback survey (currently hosted on Microsoft Forms), Google Maps, social-media pages, and the websites of Tti Inspections (Private) Limited and Tti Food Labs.

8.2  The Company is not responsible for the content, accuracy, or privacy practices of any third-party site, and a link’s inclusion does not imply endorsement.

9.  No Warranty on Website Content

9.1  Website content is provided for general information only and does not constitute a specific quotation, offer, or Report. Specific Services are governed by the Application and Part C of these Terms.

9.2  The Company does not warrant that the Website will be uninterrupted, error-free, or free of viruses, and disclaims all warranties of any kind in relation to Website content to the maximum extent permitted by law.

10.  Limitation of Liability for Website Use

To the maximum extent permitted by law, the Company is not liable for any loss or damage arising from your use of, or inability to use, the Website, except in respect of Services you have actually engaged the Company to perform, which are governed by Part C below.

PART C — GENERAL CONDITIONS OF SERVICE FOR TESTING, INSPECTION, CERTIFICATION AND ADVISORY SERVICES

11.  General

11.1  Unless expressly agreed otherwise in writing and signed by a Director of the relevant Company, all quotations, Applications, and Services are governed exclusively by this Part C (together with Part A). No terms proposed by the Client — including any standard purchase-order terms — apply, and no act, omission, or course of dealing by the Company or its employees or agents is to be construed as acceptance of any terms other than these.

11.2  These Conditions apply alongside any scheme-specific rules of the relevant Accreditation Body; those rules prevail over these Conditions in case of conflict, but only in relation to the accredited scope of work concerned.

11.3  Each Application identifies, or is deemed to identify by the invoice subsequently issued, which of TTI or Tti is the contracting Company for that Application.

12.  Client’s Responsibilities and Warranties

12.1  The Client is responsible for ascertaining and notifying the Company of the standard(s) with which a Sample must comply in any country or territory where the sample concerned is intended to be sold or used. In the absence of specific instructions, the Company will adopt the test method(s) and standard(s) it considers most appropriate.

12.2  The Client will provide clear instructions in due time, together with sufficient information, to enable the Services to be performed effectively.

12.3  The Client warrants that each Sample is representative of the bulk or lot it is said to represent, and that submitting the Sample for testing does not infringe the intellectual-property or contractual rights of any third party.

12.4  The Client will inform the Company in advance of any known or suspected hazard associated with a Sample or a testing/inspection site — for example, radiation, toxicity, corrosivity, flammability, or biological hazard — and will provide safe access and any special handling equipment reasonably required.

12.5  The Client will not represent a Report as extending to the bulk or lot from which a Sample was drawn, and will not use a Report outside the scope for which it was issued.

12.6  The Client remains solely responsible for exercising its rights, and performing its obligations, under any sale, purchase, or other contract it has with third parties; the Company’s Services do not substitute for, release, or discharge any such obligation.

13.  Provision of Services

13.1  The Company will perform the Services with reasonable care and skill, in accordance with the Client’s confirmed instructions or, absent such instructions, the Company’s standard methods, relevant trade custom, or the method the Company considers most appropriate on technical, operational, or financial grounds.

13.2  The Company will test a Sample to ascertain its conformity, or otherwise, with the contract description or specification supplied. The Company will not render an opinion on a Sample’s fitness for any particular purpose unless expressly requested to do so, and having agreed to do so, in writing.

13.3  The Company may use an alternative test method or input, validated through its own internal testing to produce an equivalent result, where the specified method is unavailable or cannot be used due to circumstances beyond the Company’s reasonable control.

13.4  Where the Client’s requirements necessitate analysis of a Sample by the Client’s own principal or by a third party, the Company will pass on the results of that analysis without responsibility for its accuracy. Where the Company is only able to witness such an analysis, it will confirm that a correctly identified Sample was analysed, but will not otherwise be responsible for the accuracy of the analysis.

13.5  The Company may, at its discretion, delegate performance of all or part of the Services to a qualified agent or subcontractor. Every officer, employee, agent, and subcontractor of the Company has the benefit of the limitations of liability and indemnities in these Conditions; any contract the Company enters into is entered into on its own behalf and as agent and trustee for each such person.

13.6  Where Services are performed at the Client’s premises, the Client will provide safe, unrestricted access and any special equipment reasonably required, and will not rely on the Company’s safety observations, whether requested or not, as a substitute for the Client’s own health-and-safety duties.

14.  Samples: Handling, Retention and Disposal

14.1  Samples received without sufficient information to proceed, or for which the Client has not given clear consent to bear the cost of the requested testing, will be held for a maximum of thirty (30) days, after which they may be disposed of.

14.2  Unless a longer period applies under a specific Accreditation Body scheme, all other Samples — tested or untested — will be held for thirty (30) days from the date of the relevant Report and may then be disposed of at the Company’s discretion, unless the Client has made a written request, and pickup or return arrangements, within that period (at the Client’s cost). This clause harmonises, and supersedes, the differing 30-day and 60-day periods that appeared in the Company’s earlier, separately issued terms.

14.3  The Client may request, in writing, that a Sample be stored for longer than the periods above; the Company may agree to this, subject to a storage fee.

14.4  Where a standard requires a referee or retained Sample to be held for a longer statutory or scheme-mandated period, that longer period applies instead of Clauses 14.1 and 14.2.

15.  Reports

15.1  A Report relates only to the Sample actually tested or inspected. It does not refer, and must not be represented as referring, to any bulk or lot from which the Sample may have been drawn.

15.2  Reports are issued on condition that they are not made public, or used in connection with any advertising, promotional, or publicity material, without the Company’s prior written consent.

15.3  Reports — including their format, layout, and any accreditation marks — remain the Company’s property. A Report must not be reproduced except in full, and must not be altered, edited, or partially reproduced, without the Company’s prior written authorisation. The Client receives a limited, non-exclusive licence to use each Report for its own internal, regulatory, and buyer-facing purposes connected with the Sample tested.

15.4  Reports issued electronically, or made available through the Customer Portal, are authentic when they originate directly from the Company’s systems. The Company may apply digital signatures, QR codes, or portal-based verification to its Reports; authenticity can be confirmed via the Customer Portal or by contacting the Company directly. A Report altered outside the Company’s systems is not valid and should not be relied upon.

15.5  At the Client’s request, the Company may forward Samples and/or Reports to the Client’s nominated buyer or agent; all costs of doing so are borne by the Client.

15.6  Measurement-uncertainty values are available on request, accompanied by the relevant Application or Test Requisition Form.

15.7  Where a Report is required for use in, or as evidence in, court or arbitration proceedings, the Company will render reasonable assistance and explanation; all costs and expenses the Company incurs in doing so are borne by the Client to whose order the Report was prepared.

15.8  Issuing a Report does not make the Company a party to, or agent in, any contractual or other relationship between the Client and any other party, however that relationship is described.

16.  Accuracy of Reports and Limitation of Liability

16.1  The Company is neither an insurer nor a guarantor of a Sample, the bulk it represents, or the Client’s compliance with any standard, and disclaims all liability in such capacity. Clients seeking a guarantee against loss or damage should obtain appropriate insurance.

16.2  Where a Report is proven inaccurate as a result of the Company’s, or its technicians’ or agents’, act or default, the Company’s liability is limited, at the Company’s option, to retesting the Sample or refunding the fee paid for the specific Service giving rise to the claim, free of interest.

16.3  Without prejudice to Clause 16.2, the Company’s total aggregate liability to the Client for all claims of any nature arising out of or in connection with the Services — whether in contract, tort, negligence, or otherwise — will not exceed, for any one Application or connected series of Applications, the greater of (a) ten (10) times the fee paid for the specific Service giving rise to the claim, or (b) PKR 2,000,000 (Rupees two million) — whichever is lower.

16.4  The Company has no liability for indirect or consequential loss, including loss of profit, loss of production, loss of business or opportunity, loss of goodwill, or the cost of product recall, whether arising directly or indirectly.

16.5  The Company is not liable for any action taken, or not taken, in reliance on a Report, nor for any incorrect result arising from unclear, erroneous, incomplete, misleading, or false information provided to it.

16.6  The Company is discharged from all liability for a claim unless (a) the Client gives written notice of the claim within thirty (30) days of becoming aware, or reasonably ought to have become aware, of the facts giving rise to it, and (b) proceedings are commenced, in the appropriate forum under Clause 25, within twelve (12) months of the date the relevant Service was performed or should have been completed.

16.7  Nothing in these Conditions excludes or limits liability for death or personal injury caused by the Company’s negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited.

17.  Indemnity

The Client will indemnify, defend, and hold harmless the Company and its officers, employees, agents, and subcontractors against all third-party claims (actual or threatened), losses, damages, costs, and expenses (including reasonable legal costs) arising out of, or in connection with, the performance, purported performance, or non-performance of the Services — except to the extent caused by the Company’s proven negligence, wilful default, or fraud.

18.  Force Majeure

The Company is not liable for delay or failure to perform caused by circumstances beyond its reasonable control, including acts of God, fire, flood, war, terrorism, civil unrest, strikes or industrial action, power or utility failure, or the denial, delay, or withdrawal of import or export permits. Where the Company cannot complete the Services for such a reason, the Client will pay the Company for non-refundable expenses already incurred and a proportion of the fee equal to the proportion of Services actually performed.

19.  Fees and Payment

19.1  Test and inspection charges are payable in advance, unless the Company has agreed credit terms with the Client in writing.

19.2  Fees not otherwise agreed in writing are charged at the Company’s standard rates then in effect, plus any applicable taxes or duties.

19.3  Where credit terms apply, invoices are due on the date stated on the invoice.

19.4  The Client may not withhold or set off payment on account of any dispute, counterclaim, or set-off it alleges against the Company.

19.5  Without prejudice to any other remedy, if payment remains outstanding sixty-five (65) days after the invoice date, the Company reserves the right to suspend further Services and/or file suit in a court of competent jurisdiction to recover the amount due, with reasonable recovery costs.

20.  Suspension and Termination

20.1  The Company may suspend or terminate Services immediately, and without liability, if the Client fails to remedy a breach of these Conditions within ten (10) days of being notified of it, or becomes subject to insolvency, receivership, administration, or similar proceedings.

20.2  The Client may terminate an Application by giving the Company thirty (30) days’ written notice, subject to payment for Services satisfactorily performed, and expenses reasonably incurred, up to the effective date of termination.

21.  Confidentiality

As used in these Conditions, “Confidential Information” means any non-public information, whether oral or written, that either party acquires from the other in connection with the Services. Each party will keep the other’s Confidential Information confidential, and use it only for the purposes of the Services, except information that: is or becomes public other than through breach of this clause; was already known to the receiving party on a non-confidential basis; is independently developed without reference to the disclosing party’s Confidential Information; or must be disclosed under law, regulation, court or arbitral order, or to an Accreditation Body. The Company may retain copies of Client documents and Reports for as long as required by its accredited quality-management system.

22.  Anti-Bribery, Trade Compliance and Ethics

Each party will comply with applicable anti-bribery and anti-corruption laws, and will not offer, give, solicit, or accept any improper advantage in connection with the Services. The Client will comply with applicable export-control, trade-sanctions, and customs laws affecting any Sample or the Services, and will indemnify the Company against any claim arising from the Client’s breach of this Clause 22. The Company may decline or suspend Services where performing them would breach a sanctions, embargo, or export-control obligation.

23.  Complaints and Appeals

Complaints about a Service or a Report may be lodged through the Company’s complaint form at ttilabs.net/complaint-form, or in writing to the address in Clause 27, and are handled under the Company’s documented ISO/IEC 17025 and ISO/IEC 17020 complaint-handling procedure. A Client may appeal a technical decision under that procedure before invoking Clause 25.

24.  Intellectual Property in Deliverables

Except for the limited licence granted under Clause 15.3, all intellectual property in the Services, Reports, test methods, and know-how used by the Company remains the property of the Company, its licensors, or the relevant Accreditation Body. Nothing in these Conditions transfers ownership of any pre-existing Company intellectual property to the Client.

25.  Governing Law, Jurisdiction and Dispute Resolution

25.1  These Terms, and any dispute arising out of or in connection with them or the Services (including any non-contractual dispute), are governed by the laws of the Islamic Republic of Pakistan.

25.2  The Company may bring proceedings to recover unpaid fees, under Clause 19.5, in any court of competent jurisdiction, including the courts at Lahore.

25.3  Any other dispute will first be referred to good-faith negotiation between senior representatives of both parties. If not resolved within thirty (30) days, either party may refer the dispute to arbitration before a sole arbitrator, seated in Lahore, Pakistan, under the Arbitration Act, 1940 (or any statute replacing it), conducted in the English language. The courts at Lahore have exclusive jurisdiction over any matter not subject to arbitration, and over applications made in support of the arbitration (including interim relief).

26.  General Provisions

26.1  Neither party may assign or transfer its rights or obligations under these Terms without the other’s prior written consent (not to be unreasonably withheld), except that the Company may assign its rights to an affiliate, or to a successor in connection with a merger, reorganisation, or sale of business.

26.2  Nothing in these Terms creates a partnership, joint venture, or agency relationship between the Company and the Client; the Company acts as an independent contractor at all times.

26.3  If any provision of these Terms is held illegal or unenforceable, the remaining provisions continue in full force and effect.

26.4  A failure or delay by either party to exercise a right under these Terms is not a waiver of that right.

26.5  These Terms, the relevant Application or Test Requisition Form, and any Director-signed variation constitute the entire agreement between the Client and the Company for the Services concerned, and supersede all prior discussions, proposals, and correspondence, including any terms proposed by the Client.

26.6  These Terms are issued in English, which prevails over any translation.

26.7  Notices under these Terms must be in writing, and may be delivered to the addresses in Clause 27, or by email to marketing@ttilabs.net.

27.  Contact and Registered Offices

Textile Testing International and Tti Testing Laboratories (Pvt) Ltd., trading together as Tti Labs

Head Office: 347-S, Quaid-e-Azam Industrial Estate, Kot Lakhpat, Lahore-54770, Pakistan

Telephone: +92 42 111 786 001   ·   Email: marketing@ttilabs.net

Liaison offices: Karachi · Faisalabad · Sialkot

Accreditations: ISO/IEC 17025 (Testing) · ISO/IEC 17020 (Inspection) · PNAC / ILAC · APLAC · US CPSC · EPA Punjab · PSQCA · OGRA · IAC (USA)